Ande

Michelle Smith

Meha Bakshi

Ande Payments Workflow

What Ande reads from Tripleseat — availability, event details, and payments — and what's maintained in Ande instead.

What Data Ande Syncs from Tripleseat

Installing the Ande Chrome Browser Extension

✨ Tip: Keeping Chrome itself updated ensures your extensions run smoothly.

Troubleshooting the Ande Chrome Extension

This article explains how venue users can log in to the Ande Venue Portal and how additional team members can gain access.

Accessing Your Ande Venue Portal

Ande can automatically update event statuses in TripleSeat based on certain actions. If your team prefers to manage statuses manually, these settings can be adjusted.

Managing Automatic Status Updates in TripleSeat

A quick map of the Venue Portal — where to handle payments on a reservation, where to manage your AI events agent, and where your bookings actually live.

Getting Around Your Ande Venue Portal

For new venues: how to log in to the Ande venue portal and authorize the Tripleseat connection, including the Customer Admin role requirement.

Connecting Tripleseat to Ande

Getting Started & Requirements

Before generating a payment request in Ande, confirm that the event is a corporate event.

When To Use Ande Payment Links

This article is for teams using Tripleseat to manage corporate events and collect payment through Ande.The Ande Chrome Browser Extension allows you to generate payment links directly from a Tripleseat…

Generating a Payment Link via the Ande Chrome Extension (Tripleseat Events)

This article is for teams collecting payment for events not managed in Tripleseat.

Generating a Manual Payment Link via the Ande Chrome Extension (Non-Tripleseat Events)

Generating Payment Link via Ande Venue Portal

How to Waive Credit Card Processing Fees

If a paylink you created becomes outdated—whether due to an error, an accidental duplication, a change in the reservation, or the cancella...

Deactivating a Payment Link

Once an event is confirmed, continue to share all relevant event details—such as menus, guest count, and timing—with your onsite team ahead of the event as you normally would.

Event Day Payment and Close-Out Process

Charging a Card on File via the Ande Venue Portal

Charging a Card on File via the Ande Chrome Browser Extension

Logging Unlogged Payments in Tripleseat with the Ande Chrome Browser Extension

Split a payment between multiple cards or different payment methods for a single event.

How to Split a Payment

The House Account feature simplifies your workflow and enhances the customer experience by allowing you to securely store a payment method...

Collect and Store Payment at the Account Level

Requiring a Back Up Credit Card for ACH Payments

How to collect a cancellation, no-show, or change fee through Ande when your event contract allows one.

Charging a Cancellation, No-Show, or Last-Minute Change Fee

Common questions about paying by check, VAT receipts, and your W-9.

Payments FAQ: Checks, VAT &amp; W-9

Where a payment link's amount comes from, how to correct a wrong amount, and how to get an updated link.

How Ande Payment Links Pull Amounts from Tripleseat (and How to Get an Updated Link)

Outlines step by step how to use the DineWise Payment Product

Collecting Corporate Payments

Credit Card Processing Fees

Invoicing

Refunds

The Ande Chrome extension is a convenient way to generate payment links alongside Tripleseat without needing to switch windows or tabs.

Fees, Invoices and Refunds

When a guest selects ACH (bank transfer) on their Ande payment link, Ande automatically emails your venue with an ACH Payment Inte...

ACH Payment Intent Notifications

Monitoring Payment Status

Guide to Finance and Payment Notifications

Outstanding Payments

Communicating Processing Fees

How customer data is collected, used, and protected — including data from clients who came in outside the Ande ecosystem, card details, Tripleseat data, and SOC 1 / SOC 2…

How Ande Handles Your Data and Your Clients' Data

Whether you need to disclose Ande as your payment processor in client contracts (you don't), plus ready-to-use language if you'd like to include it.

Explaining Ande to Your Clients: Disclosure & Contract Language

Once a customer paid, when will we see funds hit our account?
If customer paid via credit card - depending on the time of day when the cus...

Ande Payments Finance FAQ’s

Ande Savings Calculator

How to Create and Share a Corporate Event Contract in Tripleseat

If your venue is located in New York State, your clients may see a "Review your booking" screen before providing their payment details. This article explains what that screen is,…

Understanding the Pre-Checkout Review Screen

Ande gives you a complete picture of payments for every event — combining what's been collected through Ande with payments recorded in Tripleseat. This article explains how we calculate the…

Understanding Payment Amounts in Ande

Why a card might decline and how to resolve it — for a client paying a payment link and for a card on file you're charging.

What to Do If a Payment Is Declined

How to check a payment's status and the most common reasons funds haven't reached your account yet — credit card timing, ACH, and what to do next.

Why Haven't I Received My Payment Yet?

What the Tripleseat OAuth 1.0 to 2.0 migration means for your venue — for live venues, no action is needed.

Tripleseat Connection Update: OAuth Migration

Find a payment on a reservation, match a bank deposit to an event using the memo code, trace a refund, and know when to contact billing.

How to Read Your Payment History & Trace a Payment or Refund to an Event

Best Practices and Resources

Find answers and get help from Intercom Support and Community Experts

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