Skip to main content

ACH Payment Intent Notifications

When a guest selects ACH (bank transfer) on their Ande payment link, Ande automatically emails your venue with an ACH Payment Inte...

M
Written by Michelle Smith

When a guest selects ACH (bank transfer) on their Ande payment link, Ande automatically emails your venue with an ACH Payment Intent notification. This helps you know to expect an incoming ACH—not a credit card payment—so your team can reconcile faster once funds arrive.

Important: The ACH Payment Intent email is not a confirmation of funds received.

You’ll get a separate “Payment Received” notification once payment has actually cleared.

Receiving an ACH intent email does not mean the guest is required to pay via ACH—they can still change their method and pay by credit card.

How the ACH Payment Intent is triggered

  1. On the guest’s Ande payment link, they’ll see two options:

    1. Credit Card (includes processing fees)

    2. ACH (Bank Transfer) (fees waived)

  2. When the guest selects ACH and clicks “Confirm ACH as Payment Method,” the following happens:

    1. Guest confirmation message
      The guest sees a confirmation stating that Ande will look out for their ACH payment.

    2. Access to ACH Instructions
      The guest can open ACH Push Instructions, which include:

      1. Ande bank account and routing number

      2. Memo format guidance to ensure correct crediting

      3. Ande W-9

      4. Billing department contact details

  3. Download or share instructions
    The guest can download the instructions or share them via email with their finance/AP team.
    ​
    ​

  4. Finance team initiates the transfer
    The guest’s finance or AP department sends the ACH payment from their own bank, using the details and memo format provided.
    ​

What you receive

As soon as the guest clicks “Confirm ACH as Payment Method,” your venue will receive an ACH Payment Intent email.

Note: This email indicates only that the guest intends to pay by ACH. It is not a confirmation of payment or a guarantee that the ACH transfer has been sent.

What to do next

  1. No immediate action required
    Treat the ACH intent email as a heads-up that the guest has indicated they plan to pay by ACH.

  2. Watch for the incoming payment
    The ACH intent only means the guest clicked “Confirm ACH as Payment Method.”
    They may still switch to a credit card payment instead. Keep an eye out for either payment type in your account.

  3. Confirm receipt in your system
    Once the ACH transfer settles:

    1. Follow your normal reconciliation and payment-logging process.

    2. You’ll receive a separate Payment Received confirmation from Ande once funds have cleared.

Did this answer your question?