Welcome to Ande! Connecting your Tripleseat account takes about 2 minutes per Tripleseat instance. Follow the steps below to get set up.
Step 1: Log in to the Ande venue portal
Go to www.ande.ai and sign in with your work email.
The first time you log in, you'll receive a one-time code by email — enter it to finish signing in. (We set up your portal account during onboarding, so your email already has access.)
Step 2: Make sure you have the right Tripleseat role
Only a Customer Admin in Tripleseat can authorize the connection, so check your role before you start:
Customer Admin (sometimes called Client Admin): the top-level administrator who can change account-wide Tripleseat settings — including User Roles, Online Payments, and integrations. This is the role required to connect Ande.
Regular admin / standard user: can manage events and day-to-day work, but typically can't change these account-level settings — so this role won't be able to complete the connection.
If you're not sure who your Customer Admin is, check with your team or Tripleseat support.
Step 3: Connect Tripleseat
In the venue portal, open the Settings tab.
Click Connect to Tripleseat. If your group has more than one Tripleseat instance, you'll see one button per instance.
You'll be redirected to Tripleseat — click Authorize.
Return to the venue portal and confirm the status now shows Connected. That's it — you're ready to go.
One authorization per Tripleseat instance. If several of your venues share a single instance, one authorization covers them all — Ande maps venues to instances on our side, so you only act once per instance.
If the page shows "Not connected"
Take a screenshot of the page, copy the URL you were redirected to, and send both to [email protected] so we can help. You can also try refreshing the page, or repeating the steps while logged in as the Customer Admin.
Need help?
Reach out to Ande Venue Support at [email protected].