If an event is cancelled, changed at the last minute, or a client no-shows — and your event contract allows a cancellation or change fee — you can collect it through Ande.
How to charge the fee
If you have a card on file or house account for the booking, charge the agreed fee directly. See Charging a Card on File via the Ande Venue Portal.
Otherwise, generate a payment link for the fee amount and send it to the client. See Generating a Payment Link via the Ande Venue Portal.
If the client already paid a deposit
If your cancellation terms let you retain some or all of a deposit you've already collected, you can keep it and refund any remaining balance per your contract. See Refunds.
Clean up the cancelled event
Deactivate any outstanding payment links tied to the cancelled event so they can't be paid by mistake. See Deactivating a Payment Link.
Good to know
The cancellation or change fee amount and terms are governed by your event contract — Ande simply processes the charge. If you're unsure whether a fee applies, check your signed contract or reach out to your Ande Account Manager.