Once your Tripleseat connection is live, Ande reads a defined set of information from Tripleseat to power availability, event handling, and payments. Here's exactly what Ande can read and report on, and what's maintained in Ande instead.

Ande reads your event statuses — prospect, tentative, and definite — to determine what dates and spaces are available. Which statuses make a date appear unavailable to a guest is configurable per venue. See Managing Automatic Status Updates in TripleSeat.

For each event, Ande can read:

Ande reads each payment created on the contract — for example, a deposit and a final payment — including fees, gratuity, and taxes. This is how payment link amounts are pulled from Tripleseat; see How Ande Payment Links Pull Amounts from Tripleseat.

Some venue content isn't pulled from Tripleseat — it's maintained in Ande so the agent can share it with guests. This includes the details your agent is equipped with (space offerings, capacities, pricing direction, photos, video, menus and menu links, dietary handling, and logistics like valet/parking). All updates to this content come from your team, made in Ande, and apply whenever something changes at the restaurant.

Reach out to Ande Venue Support at [email protected].