Overview
Venues can now require a credit card on file when a guest selects ACH as their payment method.
This feature provides additional payment security by ensuring a backup method is available if an ACH transfer is not completed as expected.
The credit card is not automatically charged. It is stored as a fallback only.
Where to Enable This Setting
You can enable the credit card requirement during Paylink generation:
In the Ande Venue Portal
In the Ande Chrome Extension
When creating a Paylink, you’ll see the option to require a credit card before ACH instructions are displayed. This setting applies to that specific Paylink (booking).
How It Works
When this setting is enabled:
The guest selects ACH as their payment method.
The guest is prompted to enter a credit card.
After the card is added, ACH payment instructions are displayed.
The guest completes the ACH transfer through their bank.
The credit card remains on file as a backup method and can be charged at the venue’s discretion if payment is not received according to agreed terms.
When Should You Use This?
You may consider requiring a credit card for ACH payments when:
You want added payment assurance before confirming a reservation
You’ve experienced delayed ACH payments in the past
The booking is high-value
You’re working with a new client
For long-standing or low-risk clients, you may choose not to require it.
Important Notes
Selecting ACH still means the guest is paying via bank transfer.
Adding a credit card does not convert the payment to credit card.
The card will only be used if the venue chooses to charge it in accordance with their agreement.
FAQs
Why would requiring a credit card reduce ACH usage?
Some corporate payment workflows involve multiple stakeholders. The person receiving the Paylink may not have access to a corporate credit card and may need to coordinate internally before completing payment.
If a credit card is required before ACH instructions are shown, this can introduce additional steps and potentially reduce conversion.
For this reason, the setting is optional and configurable per booking.
Can I make this required for all bookings?
The setting is currently applied per Paylink during the generation workflow, allowing you to decide case-by-case based on the client and event.
What happens if a guest selects ACH but does not add a credit card?
If the requirement is enabled, ACH instructions will not be displayed until a credit card is added.
Is the credit card automatically charged?
No. The card is stored as a backup method only. It is not charged unless the venue chooses to do so.