You will automatically receive a payment receipt via email once the client completes payment—no need to check manually.
Your client will also automatically receive a payment receipt via email.
The payment will be logged in the Payments tab on the reservation in the Ande Venue Portal.
Understanding payment statuses
Pending — the payment has been initiated but funds haven't cleared yet. This is most common with ACH: an ACH Payment Intent email means your client intends to pay by bank transfer, not that funds have been sent or received. See ACH Payment Intent Notifications.
Received / completed — the client's payment has cleared. You and your client each get a "Payment Received" email.
Why might a payment show as received but the funds still seem pending? A payment clearing and the payout reaching your bank account are two separate steps. Once a payment is received, the payout follows on its own timeline — usually 1–2 business days for credit card, and same-day once client funds arrive for ACH. See Why Haven't I Received My Payment Yet?
If a payment looks stuck — for example, it's marked pending long after your client says they paid, or a payment your client completed isn't appearing in Ande — contact [email protected] with the reservation name and payment details.
Guest Receipt of Payment Email
Venue Receipt of Payment Email
