Ande

Communicating Processing Fees

How customer data is collected, used, and protected — including data from clients who came in outside the Ande ecosystem, card details, Tripleseat data, and SOC 1 / SOC 2…

How Ande Handles Your Data and Your Clients' Data

Whether you need to disclose Ande as your payment processor in client contracts (you don't), plus ready-to-use language if you'd like to include it.

Explaining Ande to Your Clients: Disclosure & Contract Language

Once a customer paid, when will we see funds hit our account?
If customer paid via credit card - depending on the time of day when the cus...

Ande Payments Finance FAQ’s

Ande Savings Calculator

How to Create and Share a Corporate Event Contract in Tripleseat

If your venue is located in New York State, your clients may see a "Review your booking" screen before providing their payment details. This article explains what that screen is,…

Understanding the Pre-Checkout Review Screen

Ande gives you a complete picture of payments for every event — combining what's been collected through Ande with payments recorded in Tripleseat. This article explains how we calculate the…

Understanding Payment Amounts in Ande

Why a card might decline and how to resolve it — for a client paying a payment link and for a card on file you're charging.

What to Do If a Payment Is Declined

How to check a payment's status and the most common reasons funds haven't reached your account yet — credit card timing, ACH, and what to do next.

Why Haven't I Received My Payment Yet?

What the Tripleseat OAuth 1.0 to 2.0 migration means for your venue — for live venues, no action is needed.

Tripleseat Connection Update: OAuth Migration

Find a payment on a reservation, match a bank deposit to an event using the memo code, trace a refund, and know when to contact billing.

How to Read Your Payment History & Trace a Payment or Refund to an Event

Meha Bakshi

Michelle Smith

Best Practices and Resources

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