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Event Day Payment and Close-Out Process

Once an event is confirmed, continue to share all relevant event details—such as menus, guest count, and timing—with your onsite team ahead of the event as you normally would.

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Written by Michelle Smith
Updated over a month ago

Day of the Event

  1. Your onsite team should run the event as planned and all items associated with the event should be entered into your POS system during service.
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  2. At the conclusion of the event, close out the event check to the Ande tender button in your POS system. This is the only change to your existing day-of event SOP.

    • This tender button should have been created during onboarding. If you need assistance creating this tender button, please reach out to your Ande account manager.
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  3. Do not collect payment onsite.

    • The remaining event balance should not be charged in person.

    • If a guest requests to pay onsite, use your discretion to determine the best course of action for the guest experience.
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  4. Closing the check to the Ande tender button allows:

    • Your onsite team to complete end-of-shift close-out reports.

    • Your accounting team to maintain an accurate and complete record of event financials within the POS system.

After the Event

  1. The day following the event, charge the remaining balance owed.
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    • Use the saved payment method associated with the booking.
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    • Complete the charge through Ande as part of your post-event process.

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