Alex Reed is your Ande Virtual Concierge — the point of contact who represents an enterprise guest throughout the booking process. Instead of fielding messages across multiple channels, your team works from one organized thread.
Who is Alex Reed?
Alex Reed is Ande's virtual concierge for enterprise guests. Alex acts as the guest's point of contact throughout the booking process — keeping their questions, details, and timing organized — so your team always has a single, clear thread to work from.
Will I know who I'm actually working with?
Yes, always. The enterprise guest's company name and contact details are visible on every inquiry. Alex keeps the guest's side of the conversation organized, but you can always see exactly which company and booker an inquiry is for.
How is this different from my Venue Agent?
They are two different things. Your Venue Agent is the AI events assistant on your own venue page that engages prospective guests and captures leads. Alex Reed is the virtual concierge who represents an enterprise guest through the inquiry and booking process once a lead is underway.
How do I work with Alex?
Exactly as you would with any other lead. Ande inquiries arrive in your booking system, you respond through your usual tools, and Alex relays and organizes communication on the guest's behalf. For the full flow, see Inquiries and Guest Communication.