How it works
The Ande Virtual Concierge acts as the enterprise guest's representative, keeping their side of the conversation organized. Inquiries on behalf of a specific company arrive from that company's concierge — for example, "Acme Concierge" ([email protected]) — and all other inquiries arrive from "Ande Virtual Concierge" ([email protected]). You respond as usual. The guest's company name and contact details are visible within the inquiry, so you always know who you're working with.
Please keep the concierge cc'd on all communications and Tripleseat threads so we can keep the booking moving and keep the event up to date in Ande.
What stays the same
You communicate through your booking system or email — nothing new to learn
Guest contact details are visible in every inquiry
Ande inquiries will appear as "Ande - Booker's Name" in your system