Here's how communication and next steps work when an inquiry is coordinated by the Ande Virtual Concierge.

Communication runs through the concierge, which represents the enterprise guest. Inquiries on behalf of a specific company arrive from that company's concierge — for example, "Acme Concierge" ([email protected]) — and all other inquiries arrive from "Ande Virtual Concierge" ([email protected]). You respond how you usually would — through your booking system or email — and the concierge keeps the guest informed and coordinates details. Ande inquiries appear in your system as "Ande - Booker's Name", so they're easy to spot.

Please keep the concierge cc'd on all communications and Tripleseat threads. This ensures we can keep the booking moving and make sure the event is up to date in Ande. Your replies go straight back into Ande and to the interested client, the same way they always have.

The guest's company name and contact details are visible on every inquiry, and you communicate through your normal booking system or email while the concierge keeps the guest's side organized. If you'd like to coordinate directly with a guest on a specific booking, your Ande Account Manager can advise on the best approach.

When a guest clicks "Inquire" for your venue in the marketplace, Ande routes the request to your team — either as a lead in your booking system or directly via email — and sends a notification. There's no parallel Ande booking flow to manage. Ande is inquiry-only: Instant Book and Request to Book are not part of the flow, so every inquiry lands as a lead and your team decides how to move it forward.

When you're ready to close, share the contract and Ande paylink through your booking system or email. For more information, see Pricing and Contracts.