This article answers common questions about Ande's business verification process, known as KYB (Know Your Business). The Ande venue support team owns this process end to end — for anything not covered here, email [email protected].

Every venue Ande pays completes KYB, but the way you complete it depends on how your venue uses Ande Payments:

Not sure which flow applies to your venue? The onboarding email you received from venue support tells you — or just ask [email protected]. In both flows, individual owner (UBO) ID-verification links are emailed by Detected directly to each owner.

The questions below apply to both flows unless noted. Where something is specific to the Detected flow or the Venue Portal flow, it says so.

Before you start — access is per person, in both flows. If you complete KYB through Detected, your invite link is tied to the specific person it was issued to — please don't forward it. If you complete KYB through the Venue Portal, the payment onboarding page is only visible to team members who have been granted access. Either way, if you'd like someone else on your team (a CFO, controller, or bookkeeper) to work on the verification, they must first be added to your venue's profile by the Ande venue support team. Progress entered by a team member who hasn't been added will not be saved, and the entity will have to start over. Email [email protected] with that person's name and email address and we'll set them up.

Why is Ande asking me to do this now?

As our corporate dining business grows and we move more payments through our platform, we're standardizing a business verification step that every venue we pay will complete. It's called KYB — Know Your Business — and it's the same type of process you'd go through with any modern payment platform or bank. Completing it protects the payments flowing to you and is a prerequisite for several corporate client launches that are actively booking into venues like yours.

Is this required? What happens if I don't complete it?

Yes, it's required for every venue Ande pays through our platform — whichever flow your venue uses. If your KYB stays incomplete, we can't route new corporate dining revenue to your venue — certain client launches are held until verification is on file. Venue support will keep you posted if anything specific is pending because of the KYB step.

Why is there a deadline?

Deadlines are tied to corporate client launches: clients booking into your venue can't be paid out through Ande until verification is on file. Completing KYB by the date venue support shares keeps your venue eligible for those launches. If you can't meet the deadline, email [email protected] early — it's much easier to plan around than to unwind.

Why Detected (and Adyen) and not Ande directly?

Detected is a specialized compliance platform — the same kind of tooling banks and payment processors use. Using them gives you a cleaner, guided flow, and it means Ande isn't handling sensitive verification details directly. It's safer for both of us. If your venue completes KYB through the Venue Portal, the same idea applies: the application routes your information to our verification and payment partners — Detected, and Adyen for venues on social payments — rather than Ande holding sensitive verification details itself.

Who is Ande, and why is Ande the Merchant of Record?

Ande is the merchant of record for payments made through our platform: Ande charges your client, processes the payment on your venue's behalf, and remits the funds to you. This is why receipts, invoices, and W-9s come from Ande rather than your venue — and it's exactly why KYB is required. As the platform paying your business, Ande must verify the businesses it pays, the same way a bank or payment processor would. For more detail, see the Ande Payments Finance FAQ and Explaining Ande to Your Clients. If your finance or legal team would like to discuss this before submitting documents, email [email protected] and we'll set up a call.

How long does this take?

About 10 minutes per legal entity, assuming your finance or ops lead has the information handy: your legal entity name, state registration number, ownership structure, and a formation document (like your Articles of Incorporation). If you have multiple entities across your group, each one gets its own short flow — in the Venue Portal application, you're walked through the same information for each venue and legal entity inside the portal.

I got multiple invites from Detected — is that right? (Detected flow)

Yes, if your group operates multiple venues under separate LLCs. Detected verifies at the legal-entity level, so each entity receives its own invite. Venue support can walk you through which venues map to which entities if that's unclear. If your venue completes KYB through the Venue Portal, you won't receive these business-details invites — everything is handled inside the application. (Owner ID-verification links still come directly from Detected in both flows.)

Can I save progress and come back later?

Detected flow: yes — as long as you're working from your own invite. If you were added to your venue's profile by the Ande venue support team and received your own Detected invite, you can exit and return at any time and your progress is saved. Progress entered by someone using a forwarded link is not saved, because that person isn't registered on the profile.

Venue Portal flow: yes — click the Save draft button at the bottom of the screen regularly as you work through the payment onboarding application, so your progress is preserved if your connection drops. If you lose progress or hit an upload error when submitting, email [email protected] and we'll help you get back on track.

Most partners finish in one sitting, but there's no penalty for breaking it up.

Who should fill this out — me or someone else?

Whoever has direct access to your legal, banking, and ownership information. Usually that's your CFO, controller, bookkeeper, or an operating partner. Whoever it is, they need to be added to your venue's profile first — see the next question.

Can I forward my Detected link to that person?

No. This is the single most common reason KYB work gets lost. Your Detected link is tied to the person it was issued to, and only team members who have been added to your venue's profile by the Ande venue support team can save progress. If an unregistered colleague opens a forwarded link and starts entering information, none of that work is retained — the entity has to be started over from scratch.

Instead, email [email protected] with the name and email address of each person who should work on the verification. We'll add them to the profile and Detected will send them their own invite, usually the same business day. There's no limit to how many people we can add, so it's fine to include a CFO, a controller, and an ops lead if the work is being split.

The same rule applies in the Venue Portal flow: don't share your portal login with someone else so they can work on the application. Email [email protected] and we'll grant your teammate their own access to the payment onboarding page in the portal.

One exception: individual ID verification for owners is a separate step. Detected emails those links directly to each UBO, so you don't need to forward anything for that part either.

I already forwarded my link and someone else filled part of it out. Is that progress saved?

Most likely not. Email [email protected] with the details — we'll check the entity's actual status, add the right person to the profile, and tell you exactly what needs to be re-entered so nothing is done twice.

What is a UBO?

UBO stands for Ultimate Beneficial Owner. In practice, it's anyone who owns 25% or more of the business OR has significant control (like a managing partner, CEO, or executive with decision-making authority). If no one owns 25%+, you add a senior leader instead.

What if the owners are silent investors or hard to reach?

This is the most common source of delay. Each UBO has to complete an individual ID verification via a link Detected sends them — this is true in both flows. If reaching an owner is tricky, loop in venue support early — we can help with messaging, coordinate timing, or escalate to Detected support for edge cases.

These come up inside Detected's verification flow. If your venue completes KYB in the Venue Portal, some of the same fields appear inside the application's verification steps, so this section may still help.

What entity type do I pick? I'm an LLC.

Select "Company." Detected uses international classifications, so LLCs, corporations, PLLCs, and LPs all fall under Company. Sole proprietors without formal registration pick Sole Trader.

My restaurant name isn't showing up in search.

Enter your legal entity name exactly as it appears on your state registration — not your DBA or restaurant name. For example, if you operate "Le Petit Bistro" under "Bistro Holdings LLC," enter "Bistro Holdings LLC." Spacing and punctuation matter; double-check formatting if you don't see a match.

What's a "company number"? Is that my EIN?

No. The "company number" Detected asks for is your state registration number (sometimes called a file number or entity number), not your federal EIN. You can find it by searching your business name on your state's business registration website (Secretary of State or equivalent).

The address Detected is showing isn't my restaurant.

That's expected. The address shown initially is your registered address from state records — often your attorney's or accountant's office. A later step lets you enter your operating (trading) address separately.

What documents do I need to upload?

At least one official formation document — typically your Articles of Incorporation, Certificate of Formation, or equivalent state filing. PDF, JPG, and PNG files are all accepted.

The date of birth field wants DD/MM/YYYY. That's backwards.

Detected is a UK-based platform and uses the day-first format. Just enter your date in DD/MM/YYYY (e.g., 09/03/1980 for March 9, 1980). If you're stuck, venue support can walk through it.

Where does my data go?

Detected is a regulated compliance platform and stores verification data under strict security controls. Ande only sees that your KYB is complete — the raw documents and IDs stay with the verification partners. Detected's platform is used by banks and payment processors and meets the security standards of that industry; Adyen (for venues on social payments) is a globally regulated payment processor held to the same standards.

Why do owners need to submit ID?

Identity verification is a standard part of KYB — it confirms that the people named as beneficial owners are real and match the business records. It's a short check (a quick photo of a passport or driver's license, plus a brief face scan) done through a secure link that Detected sends directly to each owner.

Why can't just anyone open the link?

Because KYB is an identity-based process. We have to know who submitted each piece of information, so access is granted per person rather than per link — that's true of Detected invites and of the payment onboarding page in the Venue Portal. That's also why registering your team through the Ande venue support team is the only way for their work to count.

What if I get stuck partway through?

Email [email protected]. We're trained on both KYB flows and know the most common sticking points — UBO section, entity search, ID verification links, and application submission issues in the Venue Portal — and we can usually unstick things in one short call. For platform-specific issues, we can escalate directly to Detected's support team (or to our team for Venue Portal application issues).

What if my entity structure changes during this process?

Let venue support know as soon as possible. Structural changes (new entity, dissolved entity, ownership change) can affect which verification flow applies. We'd rather pause and re-route than submit information that's already stale.

My accountant submitted the documents for all our entities — are we all set?

Two things to confirm. First, that your accountant was added to your venue's profile by the Ande venue support team — if they worked from a forwarded link or a shared login, their submissions weren't saved. Second, verification isn't complete until all checks finish and each UBO completes their individual ID verification. Email [email protected] to confirm the current status of each entity.

Can I talk to someone at Ande before I start?

Absolutely. Email [email protected] and we're happy to walk through the flow over a quick call before you begin.