This article answers common questions about the Detected business verification process, known as KYB (Know Your Business).

Why is Ande asking me to do this now?

As our corporate dining business grows and we move more payments through our platform, we're standardizing a business verification step that every venue we pay will complete. It's called KYB — Know Your Business — and it's the same type of process you'd go through with any modern payment platform or bank. Completing it protects the payments flowing to you and is a prerequisite for several corporate client launches that are actively booking into venues like yours.

Is this required? What happens if I don't complete it?

Yes, it's required for every venue Ande pays through our platform. If your KYB stays incomplete, we can't route new corporate dining revenue to your venue — certain client launches are held until verification is on file. Your CSM will keep you posted if anything specific is pending because of the KYB step.

Why Detected and not Ande directly?

Detected is a specialized compliance platform — the same kind of tooling banks and payment processors use. Using them gives you a cleaner, guided flow, and it means Ande isn't handling sensitive verification details directly. It's safer for both of us.

How long does this take?

About 10 minutes per legal entity, assuming your finance or ops lead has the information handy: your legal entity name, state registration number, ownership structure, and a formation document (like your Articles of Incorporation). If you have multiple entities across your group, each one gets its own short flow.

I got multiple invites from Detected — is that right?

Yes, if your group operates multiple venues under separate LLCs. Detected verifies at the legal-entity level, so each entity receives its own invite. Your CSM can walk you through which venues map to which entities if that's unclear.

Can I save progress and come back later?

Yes. You can exit and return at any time — your progress is saved. Most partners finish in one sitting, but there's no penalty for breaking it up.

Who should fill this out — me or someone else?

Whoever has direct access to your legal, banking, and ownership information. Usually that's your CFO, controller, bookkeeper, or an operating partner. It's fine (and common) to forward the Detected invite to the right person — Detected will still direct individual ID verification links to the actual owners.

What is a UBO?

UBO stands for Ultimate Beneficial Owner. In practice, it's anyone who owns 25% or more of the business OR has significant control (like a managing partner, CEO, or executive with decision-making authority). If no one owns 25%+, you add a senior leader instead.

What if the owners are silent investors or hard to reach?

This is the most common source of delay. Each UBO has to complete an individual ID verification via a link Detected sends them. If reaching an owner is tricky, loop in your CSM early — we can help with messaging, coordinate timing, or escalate to Detected support for edge cases.

What entity type do I pick? I'm an LLC.

Select "Company." Detected uses international classifications, so LLCs, corporations, PLLCs, and LPs all fall under Company. Sole proprietors without formal registration pick Sole Trader.

My restaurant name isn't showing up in search.

Enter your legal entity name exactly as it appears on your state registration — not your DBA or restaurant name. For example, if you operate "Le Petit Bistro" under "Bistro Holdings LLC," enter "Bistro Holdings LLC." Spacing and punctuation matter; double-check formatting if you don't see a match.

What's a "company number"? Is that my EIN?

No. The "company number" Detected asks for is your state registration number (sometimes called a file number or entity number), not your federal EIN. You can find it by searching your business name on your state's business registration website (Secretary of State or equivalent).

The address Detected is showing isn't my restaurant.

That's expected. The address shown initially is your registered address from state records — often your attorney's or accountant's office. A later step lets you enter your operating (trading) address separately.

What documents do I need to upload?

At least one official formation document — typically your Articles of Incorporation, Certificate of Formation, or equivalent state filing. PDF, JPG, and PNG files are all accepted.

The date of birth field wants DD/MM/YYYY. That's backwards.

Detected is a UK-based platform and uses the day-first format. Just enter your date in DD/MM/YYYY (e.g., 09/03/1980 for March 9, 1980). If you're stuck, your CSM can walk through it.

Where does my data go?

Detected is a regulated compliance platform and stores verification data under strict security controls. Ande only sees that your KYB is complete — the raw documents and IDs stay with Detected. Detected's platform is used by banks and payment processors and meets the security standards of that industry.

Why do owners need to submit ID?

Identity verification is a standard part of KYB — it confirms that the people named as beneficial owners are real and match the business records. It's a short check (a quick photo of a passport or driver's license, plus a brief face scan) done through a secure link that Detected sends directly to each owner.

What if I get stuck partway through?

Reply to your CSM. We're trained on the Detected flow and know the most common sticking points — UBO section, entity search, ID verification links — and we can usually unstick things in one short call. For platform-specific issues, we can escalate directly to Detected's support team.

What if my entity structure changes during this process?

Let your CSM know as soon as possible. Structural changes (new entity, dissolved entity, ownership change) can affect which Detected flow applies. We'd rather pause and re-route than submit information that's already stale.

Can I talk to someone at Ande before I start?

Absolutely. Reply to Mike Burns' intro email or message your CSM directly. We're happy to walk through the flow over a quick call before you begin.