When a prospective guest visits your page to explore private dining, buyouts, or corporate events, your Venue Agent — Ande's AI events assistant — engages them in a natural conversation. It answers their questions, checks availability, and captures the information your team needs to follow up.
How it works
The agent handles the initial inquiry. Your team's role is to customize it, review incoming leads, and follow up. From the Venue Portal you can control:
Conversation history — view full transcripts of every guest interaction, with timestamps
Branding & style — customize the display name, avatar, fonts, and full color scheme
Custom form fields — add fields like budget range, event type, or group size
What does the agent know about my venue?
The agent is configured with your venue's space offerings, room capacities, availability, pricing direction, and business hours. It draws on this information in real time to answer guest questions accurately.
What can the agent share with guests?
You decide what the agent is equipped with. It's common for the agent to share:
Availability and capacities for your spaces
Pricing direction, minimums, fees, and taxes
Photos and video of your spaces
Menus and links to menu PDFs, plus how you handle dietary requests
Logistics like valet and parking
The goal is to take the repetitive back-and-forth out of your inbox by giving guests the details they want up front. The agent responds to what each guest asks, drawing only on the information you've equipped it with.
What happens if a guest asks something the agent doesn't know?
The agent is designed to capture the guest's interest and route them to your team whenever it encounters a question it can't answer confidently — so no lead falls through the cracks.
How do you keep the agent's answers accurate?
The agent will not make up an answer. If it's asked a question it doesn't have information for, it tells the guest the events team will follow up rather than guessing. You control how the agent responds in these situations.
What if availability changes while a guest is mid-conversation?
The agent can't stop and correct itself in the middle of a conversation. You'll receive the lead with the date the guest entered and confirm it against your calendar before following up — the same final check your team does today.
Can different venues in my hospitality group have their own agent?
Yes. Each venue has its own independently configured agent. Branding, form fields, and settings are managed per venue through the Venue Portal.
Is the agent available 24/7?
Yes. The agent is always on and responds to guests instantly, regardless of your team's hours. Your business hours are communicated to guests during the conversation, so expectations are always set correctly.